All   product    is   100% handmade ,  glazed   and   fired    in traditional  wood  kilns, variation  in  glaze  quality are normal and enhance the unique nature of product.

Retails label in each product can be arranged before shipment as per customer's request.

By irrevocable L/C at sight or TTR 30% advance deposit when placing order, the remaining amount will be paid right after Buyer receiving copy of Bill of Lading.

Usually within 4-6 weeks upon receipt of 30% deposit or L/C information from our bank, please inform us your order or delivery plan as early as possible for more accurate shipping window

Sampling lead time is within 3-4 weeks upon receipt of advance deposit or confirmation for making samples.

Samples are subject to reimbursable charge.

Samples and freight cost for sending samples will be at buyer or representatives of buyer side unless being discussed and agreed between both sides in advance.

Size variation +/-5% is acceptable due to handmade products.

We remain responsible for customer satisfaction at all times, however our control of the container ends at FOB or CIF. Normal damage and breakage in transit are beyond our control after this time. 

Under normal freight conditions there is negligible or maximum 3% breakage.

If you find any defects in the goods or workmanship you must contact us with the specific issue upon receipt of goods notified in writing within seven (7) days. We warrant that we will repair or replace it. However, you shall be responsible for shipment of the defective goods from our Ho ChiMinh port to your port.